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Average Guest Rating for The Wight Montrene Hotel, Sandown
Guest reviews for The Wight Montrene Hotel, Sandown are provided by real guests who have actually stayed at the property.
Rooms:
3.5
Value:
3.7
Friendliness:
4.4
Cleanliness:
4.3
Facilities:
3.9
Staff service:
4.4
Location:
4.3
Breakfast:
4.5
Guest Rating:
4
From 27 reviews
Sort:Guest Reviews
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Lin
Mature Couple
Stayed: Nov '13
4
Would recommend to others.
Rooms:
2
Value:
3
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
4
"Great atmosphere and lovely staff."
Great atmosphere and lovely staff.… Read more
"Great atmosphere and lovely staff."
Great atmosphere and lovely staff. Read less
Likes:
Great atmosphere and lovely staff. Have lived on the Island for over 18 years I have always liked to visit for events. Therefore, I knew I would booked once we had moved away from the Island.
Dislikes:
Our room was very basic and old fashioned. I feel even budget rooms need up grading. Our room was noisy and I would suggest the spring door closers to rectify this problem. However,we will return soon
Guest Review for The Wight Montrene Hotel, Sandown
Martin
Mature Couple
Stayed: Nov '13
5
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Very welcoming, helpful staff and GREAT food!"
Lovely welcome and staff couldn't do enough to assist. It was a very 'family-orientated' feel, and it felt like we were members of the family.… Read more
"Very welcoming, helpful staff and GREAT food!"
Lovely welcome and staff couldn't do enough to assist. It was a very 'family-orientated' feel, and it felt like we were members of the family. Read less
Likes:
Lovely relaxed atmosphere and (genuinely) fiendly...Fantastic breakfast - best I've ever had anywhere in UK!!!
Dislikes:
Would have preferred duvet rather tan sheets/blankets, but thats a minor point.
Response from The Wight Montrene Hotel:
We are very pleased that you enjoyed your stay and thank you for your kind comments. Concerning your preference for a duvet we have so far resisted the change as the majority of British "up-market" hotels ie. London's Savoy, Grosvenor House, Hilton International etc. use sheets/blankets and our feeling has always been, obviously in our limited way, to ape the best! If requested however (preferably before arrival so that we can correctly set up the bedroom) we can supply a duvet.
Guest Review for The Wight Montrene Hotel, Sandown
Dave
Young Couple
Stayed: Nov '13
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Absolutely fantastic"
We were here for a long weekend for a family party. We arrived by motorbike and parked up on arrival and the bike never moved until we left. The location was excellent and allowed for long walks on th… Read more
"Absolutely fantastic"
We were here for a long weekend for a family party. We arrived by motorbike and parked up on arrival and the bike never moved until we left. The location was excellent and allowed for long walks on the beach. The pool, sauna and steam room were a welcome bonus and were a great start or end to the day. Read less
Likes:
The breakfast, friendly and helpful staff and the facilities
Dislikes:
None
Guest Review for The Wight Montrene Hotel, Sandown
Richard
With a colleague
Stayed: Oct '13
2
Would recommend to others.
Rooms:
1
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Really friendly staff, excellant breakfast, Nice indoor pool but very small dated rooms"
Long weekend to the Isle of wight, Really friendly welcome when we arrived and the hotel reception and bar area all looked really nice and it was. It was all clean and bright. But the rooms are tiny,… Read more
"Really friendly staff, excellant breakfast, Nice indoor pool but very small dated rooms"
Long weekend to the Isle of wight, Really friendly welcome when we arrived and the hotel reception and bar area all looked really nice and it was. It was all clean and bright. But the rooms are tiny, we had a twin room and there really was very little room to move around and the Bathroom was really small. Its a shame because it was all really clean and nice just very dated and small. The breakfast was fantastic with lots of choice and really friendly staff and very fast service. Read less
Likes:
The indoor pool was really nice and warm although the hot tub was freezing cold on our last day.The breakfast was great, bar was nice and friendly with nice entertainment. Staff were all really nice.
Dislikes:
The rooms were just too small and dated. Dont think you should really have to pay to use the hot tub. Also it would be nice if they could supply towels for swimming.
Response from The Wight Montrene Hotel:
Any hotel is a mixture of service, food, rooms, and amenities and will score differently from one client to another - the important point is OVERALL value and for a 2 Star Hotel we have an 80% merit mark by the AA - the highest in the UK! Sorry the hot tub was cold on the last day - the big storm with 99mph wind during the night blew out the boiler -but you did not even report the problem. The charge is only applicable for hard massage and swimming towels can be hired for just the laundry cost.
Guest Review for The Wight Montrene Hotel, Sandown
Marion
Family with older Children
Stayed: Oct '13
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
4
Cleanliness:
3
Facilities:
1
Staff service:
4
Location:
3
Breakfast:
3
"Utterly naff decor and fittings, aesthetically horrible"
An out of season short break for walking… Read more
"Utterly naff decor and fittings, aesthetically horrible"
An out of season short break for walking Read less
Likes:
Friendly staff
Dislikes:
An unlovely building, airport style carpets, artex walls, a tiny room with a shower room the size of a small wardrobe with a brown sink. All the surroundings were depressing. Piped music everywhere.
Response from The Wight Montrene Hotel:
A rather strange family with behaviour as oddball as their comments. The only point with which we agree is that the ensuite was small - but that point is made in the room description yet they booked the cheapest room available. Our side? The AA Inspector overnighted 2 days before - and increased our Merit to 80% - the highest of any 2 Star Hotel in the UK. TripAdvisor No 1 Hotel in Sandown for 6 years,Trivago's Top 2 Star in SE England and in Top 3% in World for satisfaction. So who is believed?
Guest Review for The Wight Montrene Hotel, Sandown
Joy
Mature Couple
Stayed: Sep '13
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Excellent value and very welcoming."
A friendly hotel. The 2* rating clearly refers to the rooms, which are basic but scrupulously clean - hence the excellent rating rather than good. (What more do you want if you're going to be out all… Read more
"Excellent value and very welcoming."
A friendly hotel. The 2* rating clearly refers to the rooms, which are basic but scrupulously clean - hence the excellent rating rather than good. (What more do you want if you're going to be out all day?) The staff deserve at least double the 2* rating for their welcome and friendliness! Read less
Likes:
Being made to feel as if we were important and our enjoyment mattered. We've stayed in higher rated hotels and not been made this welcome.
Dislikes:
It wasn't long enough - we'll hopefully be back!
Guest Review for The Wight Montrene Hotel, Sandown
kevin
Mature Couple
Stayed: Sep '13
3
Would not recommend to others.
Rooms:
3
Value:
3
Friendliness:
4
Cleanliness:
5
Facilities:
1
Staff service:
4
Location:
4
Breakfast:
4
"Misleading advertising"
Our stay was ok, relatively happy with hotel and location, ruined by the "en-suite" you cannot use toilet properly as both legs touch either a wall or the door, and the sink is not useable, as to bend… Read more
"Misleading advertising"
Our stay was ok, relatively happy with hotel and location, ruined by the "en-suite" you cannot use toilet properly as both legs touch either a wall or the door, and the sink is not useable, as to bend down to wash,or clean teeth, you need to leave the door open? Read less
Likes:
The location, and the cleanliness of the hotel / room, the staff were friendly and helpful.
Dislikes:
The whole experience was ruined by the en-suite,they are small to the point of not being properly usable, you can't use toilet as legs touch wall and door, and the sink is also unusable.
Response from The Wight Montrene Hotel:
Our Double/Twin rooms are classified according to size/amenity and priced as follows - Standard (Base Price) Smaller (£10.00 less) Superior (£15.00 more) 4 Poster & Suites (£30.00 to £40.00 more). Whilst equally enjoying all other amenities, food and service clients have therefore a price range of £50.00 per night from which to choose. Mr.Butler elected for the very cheapest accommodation (which still flies past AA 2 Star Hotel Standards) but obviously expects no difference and also exaggerates.
Guest Review for The Wight Montrene Hotel, Sandown
Peter
Mature Couple
Stayed: Sep '13
5
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
5
"A hidden gem of an hotel"
Despite the very clear route instructions provided, the hotel is so hidden that we drove past the entrance at first. The cars usually parked outside the convenience store opposite do not help. Recepti… Read more
"A hidden gem of an hotel"
Despite the very clear route instructions provided, the hotel is so hidden that we drove past the entrance at first. The cars usually parked outside the convenience store opposite do not help. Reception were very welcoming and showed us to our room and arranged for our cases to be taken up as well.You do not get good views from the bedrooms but this is reflected in the price and there is adequate parking. The restaurant is nicely laid out and the food is very good. Read less
Likes:
The food was excellent, with plenty of choice and quantity. We liked the way the food was served and if we wished to miss a course we could. We also found the bed to be very comfortable.
Dislikes:
None
Guest Review for The Wight Montrene Hotel, Sandown
dennis
Mature Couple
Stayed: Sep '13
4
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
4
Cleanliness:
5
Facilities:
3
Staff service:
4
Location:
5
Breakfast:
5
"Small bathroom"
Excellent food and room pity about the small bathroom in a superior family room… Read more
"Small bathroom"
Excellent food and room pity about the small bathroom in a superior family room Read less
Likes:
Spacious bedroom off road car parking excellent breakfast choice
Dislikes:
Size of bathroom
Guest Review for The Wight Montrene Hotel, Sandown
Lloyd
Mature Couple
Stayed: Sep '13
4
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
4
"Ideal hotel for a holiday on the island"
A pleasant place to stay when visiting the island , we were well looked after , the food was good and room clean and bright ,the swimming pool was lovely. A good location for the town and touring the… Read more
"Ideal hotel for a holiday on the island"
A pleasant place to stay when visiting the island , we were well looked after , the food was good and room clean and bright ,the swimming pool was lovely. A good location for the town and touring the island. Read less
Likes:
Being looked after and the hotel making our travel arrangements
Dislikes:
None
Guest Review for The Wight Montrene Hotel, Sandown
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