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Average Guest Rating for Riverbank Guest House, Matlock
Guest reviews for Riverbank Guest House, Matlock are provided by real guests who have actually stayed at the property.
Rooms:
4.4
Value:
4.3
Friendliness:
4.9
Cleanliness:
4.7
Facilities:
4.4
Staff service:
4.9
Location:
4.8
Breakfast:
4.7
Guest Rating:
4.7
From 101 reviews
Sort:Guest Reviews
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David & Janet
Mature Couple
Stayed: Nov '13
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Very professional and very friendly"
Excellent… Read more
"Very professional and very friendly"
Excellent Read less
Likes:
Good location, quiet hotel and nice breakfast
Dislikes:
None
Response from Riverbank Guest House:
Thank you for taking the time to post a review David and Janet, we appreciate your comments.
Guest Review for Riverbank Guest House, Matlock
Keith
With a colleague
Stayed: Nov '13
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
5
Staff service:
5
Location:
4
Breakfast:
5
"Very comfortable"
Business trip… Read more
"Very comfortable"
Business trip Read less
Likes:
Lovely building, very homely and exceptionally friendly and welcoming staff/owners
Dislikes:
None
Response from Riverbank Guest House:
Many thanks for your review Keith, we are so glad that you enjoyed your stay.
Guest Review for Riverbank Guest House, Matlock
june
Mature Couple
Stayed: Nov '13
5
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
4
Breakfast:
5
"nice break"
The staff were very friendly… Read more
"nice break"
The staff were very friendly Read less
Likes:
the house was very well appointed
Dislikes:
Because it was Saturday the Monk bar which was close by was very noisy and was open until 3am I would stay here again but definately ask for a room at the rear of the building.
Response from Riverbank Guest House:
Many thanks for taking the time to post a review June.We do occasionally experience noise from the main road and do liaise with our local environmental health officer.We do apologise that the noise was excessive during your stay but are very glad that it did not detract from the enjoyment of your stay.
Guest Review for Riverbank Guest House, Matlock
ALAN & ROSEMARY
Mature Couple
Stayed: Nov '13
4
Would recommend to others.
Rooms:
2
Value:
3
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
4
"warm welcome, friendly staff"
slept well, ate well.… Read more
"warm welcome, friendly staff"
slept well, ate well. Read less
Likes:
staff and breakfast
Dislikes:
None
Response from Riverbank Guest House:
Thank you for your review Alan and Rosemary. We enjoyed meeting you both!
Guest Review for Riverbank Guest House, Matlock
Beverley
Family with older Children
Stayed: Oct '13
5
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Lovely guest house, friendly staff"
Stay for two nights as a short break to do some walking in the peak district. Delete all the staff were very friendly offering advise on places to eat and places to visit.… Read more
"Lovely guest house, friendly staff"
Stay for two nights as a short break to do some walking in the peak district. Delete all the staff were very friendly offering advise on places to eat and places to visit. Read less
Likes:
The hotel was spotlessly clean. The breakfast was plentiful and cooked well.
Dislikes:
None
Response from Riverbank Guest House:
Thank you for your review Beverley . The Peak District has some beautiful walks and many places of interest to enjoy! We are so glad to hear that you were well looked after in our guest house.
Guest Review for Riverbank Guest House, Matlock
David
Mature Couple
Stayed: Oct '13
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Excellent location for a short break in Peak District"
We booked a short break for our wedding anniversary and were very pleased with all aspects of our choice.… Read more
"Excellent location for a short break in Peak District"
We booked a short break for our wedding anniversary and were very pleased with all aspects of our choice. Read less
Likes:
We especially liked the location and, of course, the excellent breakfast.
Dislikes:
None
Response from Riverbank Guest House:
Thank you for your review David.We are so happy that you enjoyed your special occasion in our guest house.
Guest Review for Riverbank Guest House, Matlock
Denis
Family with young Children
Stayed: Sep '13
4
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
4
Cleanliness:
5
Facilities:
5
Staff service:
4
Location:
5
Breakfast:
5
"Comfortable, clean and well-appointed guest house."
Very enjoyable on the whole though as grandparents with a 3-year-old did not feel it to be as 'child-friendly' as it was the last time we stayed there with other grandchildren. No-one spoke to the chi… Read more
"Comfortable, clean and well-appointed guest house."
Very enjoyable on the whole though as grandparents with a 3-year-old did not feel it to be as 'child-friendly' as it was the last time we stayed there with other grandchildren. No-one spoke to the child until the last morning. Would recommend it without reservation for adults and older children. It has everything a good guest-house should have. Read less
Likes:
Comfortable beds, clean and well-appointed rooms and an excellent breakfast.
Dislikes:
The fact that it was sometimes necessary to use own telephone to access staff in the evening and sometimes there is no-one there. Requested fresh milk for three-
ear-old around 8 pm never appeared.
Response from Riverbank Guest House:
Dear Denis. We are really sad that you did not consider the guest house to be child friendly as our staff members try really hard to make our guests feel welcome as well as comfortable. We welcome children and have had numerous families thoroughly enjoy their stay.There is not a 24/7 reception in our guest house and as such there will be times when staff members are only available telephonically. I did offer fresh milk but you felt that 8:00pm was too late,I appologise for the misunderstanding.
Guest Review for Riverbank Guest House, Matlock
Linda
With a colleague
Stayed: Sep '13
4
Would recommend to others.
Rooms:
2
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
3
Staff service:
4
Location:
5
Breakfast:
4
"Location perfect"
First visit to the area. Hotel location excellent and close to numerous activities, would certainly visit again.… Read more
"Location perfect"
First visit to the area. Hotel location excellent and close to numerous activities, would certainly visit again. Read less
Likes:
Location in the centre of Matlock with restaurants and shops within a few minutes walk but hotel set in a quiet drive with ample parking. Nearby bridge gives access to park and riverside walk.
Dislikes:
Room very dated and looked tired.
Response from Riverbank Guest House:
Thank you for your feedback Linda. We have certainly taken your comments on board and will be considering a change to our menu to incorporate an uncooked option. We appologise that you perceived there to be only a small amount of fruit available, we are constantly refilling the fruit bowls and would have happily provided more if you had asked one of our staff members. It was obviously an oversight on our part, as I recall it was a busy weekend.We are glad you enjoyed our convenient location.
Guest Review for Riverbank Guest House, Matlock
James
Mature Couple
Stayed: Sep '13
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
5
"A warm welcome assured."
We were warmly greeted. The room was warm and cosy and had everything we needed within. The house was nicely situated and quiet.We both slept very well.… Read more
"A warm welcome assured."
We were warmly greeted. The room was warm and cosy and had everything we needed within. The house was nicely situated and quiet.We both slept very well. Read less
Likes:
Comfortable beds and a lovely breakfast
Dislikes:
N/A
Response from Riverbank Guest House:
Thank you for your review James. We enjoyed meeting you both and are so glad you were happy with your rooms and our breakfast.
Guest Review for Riverbank Guest House, Matlock
Michael
Alone
Stayed: Sep '13
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
5
"Friendly and comfortable"
I came to do some walking and was successful in this. The room was very comfortable after a day's walking and well situated re eating out.… Read more
"Friendly and comfortable"
I came to do some walking and was successful in this. The room was very comfortable after a day's walking and well situated re eating out. Read less
Likes:
It was very restful and satisfying.
Dislikes:
Shower head needs descaled.
Response from Riverbank Guest House:
Hello Michael

Thank you for posting a review. We are glad that you enjoyed the walking in this lovely area and found your stay restful. We do appologise for the shower and it will be attended to immediately.
Guest Review for Riverbank Guest House, Matlock
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