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Average Guest Rating for Riverbank Guest House, Matlock
Guest reviews for Riverbank Guest House, Matlock are provided by real guests who have actually stayed at the property.
Rooms:
4.4
Value:
4.3
Friendliness:
4.9
Cleanliness:
4.7
Facilities:
4.4
Staff service:
4.9
Location:
4.7
Breakfast:
4.7
Guest Rating:
4.7
From 87 reviews
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Beverley
Family with older Children
Stayed: Oct '13
5
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Lovely guest house, friendly staff"
Stay for two nights as a short break to do some walking in the peak district. Delete all the staff were very friendly offering advise on places to eat and places to visit.… Read more
"Lovely guest house, friendly staff"
Stay for two nights as a short break to do some walking in the peak district. Delete all the staff were very friendly offering advise on places to eat and places to visit. Read less
Likes:
The hotel was spotlessly clean. The breakfast was plentiful and cooked well.
Dislikes:
None
Response from Riverbank Guest House:
Thank you for your review Beverley . The Peak District has some beautiful walks and many places of interest to enjoy! We are so glad to hear that you were well looked after in our guest house.
Guest Review for Riverbank Guest House, Matlock
David
Mature Couple
Stayed: Oct '13
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Excellent location for a short break in Peak District"
We booked a short break for our wedding anniversary and were very pleased with all aspects of our choice.… Read more
"Excellent location for a short break in Peak District"
We booked a short break for our wedding anniversary and were very pleased with all aspects of our choice. Read less
Likes:
We especially liked the location and, of course, the excellent breakfast.
Dislikes:
None
Response from Riverbank Guest House:
Thank you for your review David.We are so happy that you enjoyed your special occasion in our guest house.
Guest Review for Riverbank Guest House, Matlock
Denis
Family with young Children
Stayed: Sep '13
4
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
4
Cleanliness:
5
Facilities:
5
Staff service:
4
Location:
5
Breakfast:
5
"Comfortable, clean and well-appointed guest house."
Very enjoyable on the whole though as grandparents with a 3-year-old did not feel it to be as 'child-friendly' as it was the last time we stayed there with other grandchildren. No-one spoke to the chi… Read more
"Comfortable, clean and well-appointed guest house."
Very enjoyable on the whole though as grandparents with a 3-year-old did not feel it to be as 'child-friendly' as it was the last time we stayed there with other grandchildren. No-one spoke to the child until the last morning. Would recommend it without reservation for adults and older children. It has everything a good guest-house should have. Read less
Likes:
Comfortable beds, clean and well-appointed rooms and an excellent breakfast.
Dislikes:
The fact that it was sometimes necessary to use own telephone to access staff in the evening and sometimes there is no-one there. Requested fresh milk for three-
ear-old around 8 pm never appeared.
Response from Riverbank Guest House:
Dear Denis. We are really sad that you did not consider the guest house to be child friendly as our staff members try really hard to make our guests feel welcome as well as comfortable. We welcome children and have had numerous families thoroughly enjoy their stay.There is not a 24/7 reception in our guest house and as such there will be times when staff members are only available telephonically. I did offer fresh milk but you felt that 8:00pm was too late,I appologise for the misunderstanding.
Guest Review for Riverbank Guest House, Matlock
Linda
With a colleague
Stayed: Sep '13
4
Would recommend to others.
Rooms:
2
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
3
Staff service:
4
Location:
5
Breakfast:
4
"Location perfect"
First visit to the area. Hotel location excellent and close to numerous activities, would certainly visit again.… Read more
"Location perfect"
First visit to the area. Hotel location excellent and close to numerous activities, would certainly visit again. Read less
Likes:
Location in the centre of Matlock with restaurants and shops within a few minutes walk but hotel set in a quiet drive with ample parking. Nearby bridge gives access to park and riverside walk.
Dislikes:
Room very dated and looked tired.
Response from Riverbank Guest House:
Thank you for your feedback Linda. We have certainly taken your comments on board and will be considering a change to our menu to incorporate an uncooked option. We appologise that you perceived there to be only a small amount of fruit available, we are constantly refilling the fruit bowls and would have happily provided more if you had asked one of our staff members. It was obviously an oversight on our part, as I recall it was a busy weekend.We are glad you enjoyed our convenient location.
Guest Review for Riverbank Guest House, Matlock
James
Mature Couple
Stayed: Sep '13
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
5
"A warm welcome assured."
We were warmly greeted. The room was warm and cosy and had everything we needed within. The house was nicely situated and quiet.We both slept very well.… Read more
"A warm welcome assured."
We were warmly greeted. The room was warm and cosy and had everything we needed within. The house was nicely situated and quiet.We both slept very well. Read less
Likes:
Comfortable beds and a lovely breakfast
Dislikes:
N/A
Response from Riverbank Guest House:
Thank you for your review James. We enjoyed meeting you both and are so glad you were happy with your rooms and our breakfast.
Guest Review for Riverbank Guest House, Matlock
Michael
Alone
Stayed: Sep '13
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
5
"Friendly and comfortable"
I came to do some walking and was successful in this. The room was very comfortable after a day's walking and well situated re eating out.… Read more
"Friendly and comfortable"
I came to do some walking and was successful in this. The room was very comfortable after a day's walking and well situated re eating out. Read less
Likes:
It was very restful and satisfying.
Dislikes:
Shower head needs descaled.
Response from Riverbank Guest House:
Hello Michael

Thank you for posting a review. We are glad that you enjoyed the walking in this lovely area and found your stay restful. We do appologise for the shower and it will be attended to immediately.
Guest Review for Riverbank Guest House, Matlock
Rosalind
Mature Couple
Stayed: Sep '13
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
4
"Enjoyable break"
Short break, good location for exploring the area.… Read more
"Enjoyable break"
Short break, good location for exploring the area. Read less
Likes:
Excellent location and very near to lovely park and good restaurants. Excellent breakfast and very friendly.
Dislikes:
None
Response from Riverbank Guest House:
Many thanks for your review Rosalind.It was lovely to meet you both and we are delighted that you enjoyed your stay in our guest house.
Guest Review for Riverbank Guest House, Matlock
Tracey
Group of Adults
Stayed: Aug '13
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Lovely B&B"
This is our 2nd stay at the Riverbank and we were welcomed back with open arms.
Lovely rooms and a great breakfast, if we needed anything Jennie was there.… Read more
"Lovely B&B"
This is our 2nd stay at the Riverbank and we were welcomed back with open arms.
Lovely rooms and a great breakfast, if we needed anything Jennie was there. Read less
Likes:
Lovely room and it was nice to be remembered from our previous stay.
Dislikes:
None
Response from Riverbank Guest House:
Thanks Tracey. We are so glad that you stayed in our guest house for a second time ! It was lovely to see you again and we are so happy that your stay was enjoyable.
Guest Review for Riverbank Guest House, Matlock
Rachael
Young Couple
Stayed: Aug '13
5
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
4
Breakfast:
5
"Excellent Stay"
The staff were friendly and welcoming from the moment we opened the door. We were not pressed as soon as we were arrived but given time to settle into our room, which overlooked a beautifully kept com… Read more
"Excellent Stay"
The staff were friendly and welcoming from the moment we opened the door. We were not pressed as soon as we were arrived but given time to settle into our room, which overlooked a beautifully kept communal garden, the river and the local park.

Set off the road this is perhaps the only guesthouse/B&B in the Matlock area to be away from the traffic and noise of the main road.

The breakfast was excellent - they've won awards - and the room quiet, spacious, and comfortable. Read less
Likes:
We loved the proximity to Matlock town centre, the restaurant recommendations, the huge variety of books with walks and local information to borrow and the ease of the whole stay.
Dislikes:
None
Response from Riverbank Guest House:
So pleased that you enjoyed your stay. Thanks for your comments
Guest Review for Riverbank Guest House, Matlock
Paul
Alone
Stayed: Jul '13
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
4
"Short stay, no fuss very satisfactory"
Short but pleasant… Read more
"Short stay, no fuss very satisfactory"
Short but pleasant Read less
Likes:
No fuss
Dislikes:
Had a small problem with shower. I soaped up but when I put the shower back on it came very hot on my head for a short burst 2-3 seconds. It almost scalded my scalp but I quickly put it on cold then
Response from Riverbank Guest House:
Thank you for your review Paul. We do appologise for the incident with the shower and will take up the matter without delay.
Guest Review for Riverbank Guest House, Matlock
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