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Average Guest Rating for Broom Hall Country Hotel, Thetford
Guest reviews for Broom Hall Country Hotel, Thetford are provided by real guests who have actually stayed at the property.
Rooms:
4.2
Value:
4.3
Friendliness:
4.8
Cleanliness:
4.5
Facilities:
4.2
Staff service:
4.7
Location:
4.4
Breakfast:
4.7
Guest Rating:
4.5
From 62 reviews
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Bob
Mature Couple
Stayed: Feb '14
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Good value, with friendly staff"
We arrived early and were able to check in to our upgraded room. We were made welcome and shown personally to our room.
The room was pleasant with good tea/coffee making facilities and the hotel had… Read more
"Good value, with friendly staff"
We arrived early and were able to check in to our upgraded room. We were made welcome and shown personally to our room.
The room was pleasant with good tea/coffee making facilities and the hotel had a lovely homely feel with open fire in the dining room and separate lounge and small bar.
All the staff were friendly and attentive and knowledgeable on coeliac and gluten free meals. Read less
Likes:
Views from the window were stunning although unfortunately inclement weather restricted us from walking in the beautiful grounds.
The dining room was eligant with candle lit tables.
Dislikes:
None
Guest Review for Broom Hall Country Hotel, Thetford
Chris
Mature Couple
Stayed: Jan '14
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Lovely hotel in a quiet location"
Good food and excellent service… Read more
"Lovely hotel in a quiet location"
Good food and excellent service Read less
Likes:
Everything
Dislikes:
Nothing
Guest Review for Broom Hall Country Hotel, Thetford
Beverly
Mature Couple
Stayed: Jan '14
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Brilliant place to stay"
Stayed for one night for a surprise birthday which was excellent from start to finish.… Read more
"Brilliant place to stay"
Stayed for one night for a surprise birthday which was excellent from start to finish. Read less
Likes:
The friendliness of the staff, the food and where it was situated.
Dislikes:
None
Guest Review for Broom Hall Country Hotel, Thetford
Aileen
Alone
Stayed: Dec '13
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
4
"Lovely Country Hotel"
Have stayed twice now on business. Staff service has been excellent on both occasion, the rooms of a high standard, very clean and very comfortable. The food has been good and freshly prepared.… Read more
"Lovely Country Hotel"
Have stayed twice now on business. Staff service has been excellent on both occasion, the rooms of a high standard, very clean and very comfortable. The food has been good and freshly prepared. Read less
Likes:
Comfortable room, helpful staff nice location just what is needed after a long day travelling / working
Dislikes:
None
Guest Review for Broom Hall Country Hotel, Thetford
Natasha
Young Couple
Stayed: Dec '13
1
Would not recommend to others.
Rooms:
2
Value:
1
Friendliness:
1
Cleanliness:
3
Facilities:
2
Staff service:
1
Location:
3
Breakfast:
4
"Rude staff"
we were unable to have a drink at the bar because the owner and family were having dinner. Having stayed here a number of times (we had our wedding reception here and often come here for family occas… Read more
"Rude staff"
we were unable to have a drink at the bar because the owner and family were having dinner. Having stayed here a number of times (we had our wedding reception here and often come here for family occasions) we thought they could have made an exception. The owner tried to refuse us breakfast when we arrived at the time it was booked for. We found the manageress extremely rude although Mel was as friendly and helpful as ever. Read less
Likes:
The breakfast was good if you forget about the service. Love the local apple juice.
Dislikes:
As above the manageress is not suited to the hospitality industry!
Response from Broom Hall Country Hotel:
The bar is closed from 18.00 to 18.30 daily and this is displayed on the bar door and in the bedroom information. You booked two extra for breakfast and did not specify a time. Breakfast orders are taken between 08.30 and 10.00 on Sundays. You arrived at 10.05, your breakfast order was taken and duly served. I am unable to work out who the rude manageress is. As you stay regularly you were given a free upgrade from a second floor room to a larger first floor room.
Guest Review for Broom Hall Country Hotel, Thetford
Melvin
Young Couple
Stayed: Oct '13
4
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
4
Cleanliness:
3
Facilities:
3
Staff service:
4
Location:
4
Breakfast:
4
"Away in the country"
Overnight stay in the country-side. Not many major attractions nearby but useful base for Thetford forest.… Read more
"Away in the country"
Overnight stay in the country-side. Not many major attractions nearby but useful base for Thetford forest. Read less
Likes:
Quiet location secluded feel. Nice building.
Dislikes:
Decor dated and room could have done with airing and dusting.
Guest Review for Broom Hall Country Hotel, Thetford
Maureen
Mature Couple
Stayed: Aug '13
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Off the beaten track for a quiet break"
for us facilitated a short break with facilities that could be used as and when with minimal fuss… Read more
"Off the beaten track for a quiet break"
for us facilitated a short break with facilities that could be used as and when with minimal fuss Read less
Likes:
room away from main house
Dislikes:
None
Guest Review for Broom Hall Country Hotel, Thetford
Frank
Mature Couple
Stayed: Aug '13
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
4
"A very pleasant and secluded hotel with all the comforts and facilities of 5 star accommodation."
We arrived early evening and enjoyed a very good meal after a long journey. The staff were helpful and obliging in all respects and made our four night stay very enjoyable. The hotel is very central t… Read more
"A very pleasant and secluded hotel with all the comforts and facilities of 5 star accommodation."
We arrived early evening and enjoyed a very good meal after a long journey. The staff were helpful and obliging in all respects and made our four night stay very enjoyable. The hotel is very central to the area we wished to explore and were able to visit all the places on our itinerary and more. The evening meals were delightful and varied and most welcome after a long day. Read less
Likes:
The quiet and relaxed atmosphere and the friendly staff.
Dislikes:
Nothing
Guest Review for Broom Hall Country Hotel, Thetford
Damian
Mature Couple
Stayed: Jul '13
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Friendly and comfortable"
An excellent place for a bitmofmtimeoutmduring a busy work trip… Read more
"Friendly and comfortable"
An excellent place for a bitmofmtimeoutmduring a busy work trip Read less
Likes:
Friendly staff, comfortable rooms
Dislikes:
None
Guest Review for Broom Hall Country Hotel, Thetford
Peggy
Group of Adults
Stayed: Jul '13
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Nothing more than excellent."
Peaceful & relaxing.… Read more
"Nothing more than excellent."
Peaceful & relaxing. Read less
Likes:
The staff were very friendly, nothing was too much trouble.
Dislikes:
None
Guest Review for Broom Hall Country Hotel, Thetford
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