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Average Guest Rating for The Willow House, Watton
Guest reviews for The Willow House, Watton are provided by real guests who have actually stayed at the property.
Rooms:
4.1
Value:
4.3
Friendliness:
4.8
Cleanliness:
4.4
Facilities:
4.1
Staff service:
4.8
Location:
4.3
Breakfast:
4.8
Guest Rating:
4.4
From 160 reviews
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John
Mature Couple
Stayed: Sep '12
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
5
Cleanliness:
1
Facilities:
2
Staff service:
5
Location:
3
Breakfast:
4
"Poor accommodation But Great staff service"
This was for a family afternoon party so stayed where the event was held.Unfortunately the level of cleanliness and the description of the room did not match what was "paid for" The staff corrected so… Read more
"Poor accommodation But Great staff service"
This was for a family afternoon party so stayed where the event was held.Unfortunately the level of cleanliness and the description of the room did not match what was "paid for" The staff corrected some of the issues that they were able to and offered a small refund to compensate. The staff service was excellent and we had a good rapport and it was a pity that through no fault of their that they could not have have delivered the required room standard that most people would expect for the cost. Read less
Likes:
The Staff, the carparking.
Dislikes:
Poor room decor and poor beds , mattresses and bedding.General refurb required.
Guest Review for The Willow House, Watton
sylvia
Mature Couple
Stayed: Sep '12
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
4
"Nice room in a central location"
Stayed one night for a wedding in a king size room… Read more
"Nice room in a central location"
Stayed one night for a wedding in a king size room Read less
Likes:
Ease of location, value for money, good breakfast
Dislikes:
No
Guest Review for The Willow House, Watton
DR N J
Mature Couple
Stayed: Sep '12
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
5
Staff service:
4
Location:
4
Breakfast:
4
"Pleasant"
What we wanted… Read more
"Pleasant"
What we wanted Read less
Likes:
Relaxes
Dislikes:
None
Guest Review for The Willow House, Watton
Scott
With a colleague
Stayed: Sep '12
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
5
"Hassle free & great value"
Business… Read more
"Hassle free & great value"
Business Read less
Likes:
Close to work location
Dislikes:
None
Guest Review for The Willow House, Watton
andrew
Young Couple
Stayed: Sep '12
4
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
4
Cleanliness:
3
Facilities:
4
Staff service:
4
Location:
1
Breakfast:
5
"Excellent place to stay shame about the location"
The willow is an adillic setting with lovely staff with great food and rooms with only minor flaws such as small mould patches on wall and temperamental showers however i feel it neccesary to say the… Read more
"Excellent place to stay shame about the location"
The willow is an adillic setting with lovely staff with great food and rooms with only minor flaws such as small mould patches on wall and temperamental showers however i feel it neccesary to say the town in which it lies is awfull with a heavy residence of what can only be described as trouble makers giving the overall feeling of the town as unsafe to walk around in of an evening Read less
Likes:
The room had easy access with its separate entrance ,the food is amazing the staff were friendly
Dislikes:
Only the town itself let it down it's got a horrible feeling about it with lots of trouble makers about in evenings making you feel very uneasy if you wander out of the willow
Guest Review for The Willow House, Watton
Jennifer
Group of Adults
Stayed: Sep '12
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Would definitely return."
we were two adults down for a short break, nether of us having stayed in Norfolk previously. Everywhere we wanted to visit was within an hour of Watton. Wherever we went the people were so friendly an… Read more
"Would definitely return."
we were two adults down for a short break, nether of us having stayed in Norfolk previously. Everywhere we wanted to visit was within an hour of Watton. Wherever we went the people were so friendly and helpful. And the weather was glorious. What more could we ask for. Read less
Likes:
The friendliness/helpfulness of all the staff. The quality of the food. The fact that there were plenty of mirrors and ample lighting in the room. This is a first. Far superior to an expensive hotel.
Dislikes:
Our only complaint is the shower. One could hardly get wet as the water flow was so weak. However, this was outweighed by the above.
Guest Review for The Willow House, Watton
Derek
Alone
Stayed: Aug '12
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
5
"Lovely Hotel Excellent Service"
My stay was for business but was made enjoyable by a very comfortable room with very good facilities. I slept well as the hotel is set back from main road. The food on offer and the range of the menu… Read more
"Lovely Hotel Excellent Service"
My stay was for business but was made enjoyable by a very comfortable room with very good facilities. I slept well as the hotel is set back from main road. The food on offer and the range of the menu can easily compete with the best there is and is all prepared fresh on the day. I would happily recommend this hotel to any traveller. Read less
Likes:
There is attention to detail that makes the guest feel very comfortable
Dislikes:
None
Guest Review for The Willow House, Watton
RODNEY
Mature Couple
Stayed: Aug '12
5
Would recommend to others.
Rooms:
3
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
4
Breakfast:
5
"very good value for money ,staff very help full"
Realy nice stay , thanks to the staff in clueding the cheff they where very help full very quiet,room was clean , good break fast.… Read more
"very good value for money ,staff very help full"
Realy nice stay , thanks to the staff in clueding the cheff they where very help full very quiet,room was clean , good break fast. Read less
Likes:
The staff where very help full as it was only a weekend and they put them selfs out for us
Dislikes:
bath room a bit tatty but all in all good value for the money
Guest Review for The Willow House, Watton
Nick
Alone
Stayed: Aug '12
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Very good serivce"
Enjoyed stay if only for one night, all staff very helpful and polite… Read more
"Very good serivce"
Enjoyed stay if only for one night, all staff very helpful and polite Read less
Likes:
Food was very good standard and very well priced
Dislikes:
No
Guest Review for The Willow House, Watton
D
Young Couple
Stayed: Aug '12
4
Would not recommend to others.
Rooms:
2
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
5
Location:
3
Breakfast:
5
"Staff amazing, customer service second to none, food fantastic, rooms let it down!"
Disappointed with rooms! Main area clean and spacious but carpets very grubby? Double room has 2 singLes pushed together with a bolster in the middle (very uncomfortable) Bed linen clean and pressed.… Read more
"Staff amazing, customer service second to none, food fantastic, rooms let it down!"
Disappointed with rooms! Main area clean and spacious but carpets very grubby? Double room has 2 singLes pushed together with a bolster in the middle (very uncomfortable) Bed linen clean and pressed. Plenty of tea, coffee, hot choc which was lovely! Room equipped with tv and free view and free wifi! En suite very small and let down by a tatty shower curtain! Shower cubicle could do with a steam clean! Could do with a refurb! Clean towels and little soaps etc a nice touch though. Read less
Likes:
Customer service amazing! Friendly meet and greet. Shown to room amd advised about breakfast times etc. Offered food on arrival. Very pleasant. Breakfast greeting bright and friendly. Food superb!
Dislikes:
En suite really a let down and dirty carpet! Would recommend bar and restaurant but rooms could do with a good clean but ok for an overnight stay
Guest Review for The Willow House, Watton
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